Services · Telephony

Business phones that work the way you do.

Cloud-hosted phone systems, handsets, call routing, and the carrier paperwork that usually sits in a drawer somewhere. Business telephony is boring when it's working, and that's exactly the point.

What's included

Calls in, calls out, everything between.

A complete phone service, supplied and managed under one agreement. You get dial tone, we handle the rest.

- 01
Hosted PBX & VoIP
Cloud-hosted phone system with no on-premises PBX to maintain. SIP trunking to the carrier, scalable call paths, and flexible licensing to match your usage.
- 02
Handsets & headsets
Yealink desk phones as a preferred platform, plus wireless headsets and soft-phone apps for staff who don't need a physical handset.
- 03
Call routing
Auto-attendants, ring groups, queues, after-hours routing, and holiday schedules, set up once, adjusted as the business changes.
- 04
Call parking
Park an incoming call on a shared slot and retrieve it from any other phone. Useful when you need to walk to a different desk, hand off to a colleague, or take the call upstairs.
- 05
Voicemail
Voicemail-to-email on every extension. Messages arrive as audio attachments in the user's inbox, no phone to check, no missed messages. Optional transcription.
- 06
Microsoft Teams integration
Where it fits, we integrate telephony with Microsoft Teams so your team can make and take external calls in the app they already use for meetings and chat, one client, one set of contacts, one call history.
- 07
Call recording
Selective or full-time call recording with searchable archives. Useful for compliance sectors, dispute resolution, and quality review in service-heavy teams.
- 08
Statistics & reporting
Call volumes, queue performance, answer rates, and handling times. Reports emailed to managers or pulled on demand. Who's busy, what's waiting, what's being missed.
- 09
Work-from-anywhere
Soft-phone clients for Windows, Mac, iOS, and Android. Your desk number follows you to a laptop, a home office, or a client site.
01 · Clean cutover

We move you without dropping a call.

Switching phone systems is the part businesses worry about.

We port your numbers with the carrier, run old and new in parallel through the transition, and schedule the switchover for your quietest hours. Customers ring the same number and get through. Your team wakes up on a platform with features the old one couldn't match.

02 · Designed to stay up

Calls keep coming when things go wrong.

Phone systems fall over when something upstream does, a circuit drops, the internet goes down, a data centre has a bad morning.

We design your telephony with that in mind: redundant paths to the phone network, automatic failover to 4G when primary internet drops, and diverse routing so a single outage doesn't take your inbound calls with it. The line stays live.

03 · One number for the lot

Phone, network, and IT: one partner.

Our telephony clients are usually our managed IT clients too.

That means one number to call when something's wrong, one team that understands how the phones, the network, and the rest of your IT fit together, and no carrier-versus-IT finger-pointing while the tills aren't ringing.

Phone bill creeping up?

We've halved bills like yours before.