Case study · Manufacturing

90 new workstations, no lost production time.

Tuff Group makes bespoke 4WD and truck accessories from manufacturing sites in Toowoomba and Brisbane. We replaced 90 ageing workstations across both locations - office desks and factory-floor stations alike - and staged the rollout so the production line kept running through it.

The challenge

A fleet getting slower while the factory kept running.

Tuff Group's workstations had been getting slower for years. Devices were out of warranty, replacement parts were getting harder to source, and the productivity cost was building across 150 staff. The obvious answer was to replace them all at once, except a manufacturing operation can't stop for an IT rollout.

- 01
An ageing fleet failing one device at a time
Workstations on the factory floor and in the offices were all out of warranty, and replacement parts were getting scarce. Failures landed at random across staff: whoever got hit was either waiting on a loaner machine or working around the gap until the device could be repaired or scrounged.
- 02
A production line that doesn't stop for IT
Factory-floor stations are part of the line, not a back-office system that can come down for an afternoon. A coordinated shut-down for an IT rollout was off the table on either site.
- 03
A window narrowed by Christmas
The available installation window was pinched at both ends: long enough to deploy 90 new units, short enough to finish before the Christmas slowdown squeezed site access and freight reliability.
01 · The cost of slow, in numbers

Putting a figure on what the slowdown was costing.

Our team had been seeing the symptoms on site visits, and we brought Tuff Group's management a costed comparison before recommending the work.

Slow workstations cost roughly 13 minutes per staff member per day - about 5.5 days a year. Across 150 staff, that's measurable hours that don't show up on any single invoice, and the total adds up faster than the cost of new hardware. Once the cost was in numbers everyone agreed on, the scheduling was the easier part.

02 · Hardware we'd already run elsewhere

No experiments on the factory floor.

The workstations we recommended were models we'd already deployed at similar manufacturing clients.

We'd seen them sit through factory-floor heat, dust, and rough handling at other sites, and we knew which spec held up under the workload Tuff would put through them. The quote was an option list against known-good kit, not an evaluation.

03 · Hardware on site, deployed in waves

Sized to what the line could absorb.

We took delivery of all 90 units up front and stored them on site, then deployed them in segments that fit Tuff's production schedule and Christmas calendar.

Each wave was sized to what could be cut over without affecting the line, and the order was set by Tuff Group's own priorities. The factory kept running through the entire rollout, and the last wave landed before the Christmas slowdown.

The outcome

90 in, and not a shift lost.

All 90 workstations are in, the productivity drag has lifted, and Tuff Group's factory kept running for every shift through the rollout.

- 01
90 workstations refreshed across both sites
Toowoomba and Brisbane were both refreshed in waves, with no day's manufacturing affected and the last wave landing before the Christmas slowdown.
- 02
The productivity drag has lifted
Staff aren't waiting on workstations to catch up anymore. The slow-day tickets that had been a steady share of the support queue have stopped showing up.
- 03
A refresh model the next round can follow
The pattern is now Tuff Group's model for the next refresh: known hardware, units on site before deployment, and waves that fit the production schedule rather than fighting it.

Hardware running on borrowed time?

A refresh that fits around the line.