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Case study · Automotive

$1.5 million back on the bottom line.

A large automotive group was carrying huge Telstra bills and two earlier internal attempts to cut them had failed. We ran an Evaluation across their entire carrier footprint, and the result reshaped their cost base for years.

The challenge

A bill too big to ignore.

Multi-site dealership groups sign a lot of carrier contracts over the years. Mobile fleets grow, data links get added when a new site opens, voice services outlive the hardware they were bought for, and nobody goes back to audit the bill as a whole.

- 01
Charges nobody could explain
Line items on the monthly invoice traced back to services that had been decommissioned, sites that had closed, or plans that had been silently uplifted at renewal. Finance could see the number was wrong but couldn't prove which line to challenge.
- 02
Two failed attempts
The group had already tried twice to get the bill down, once internally, once with another provider. Both stalled. The carrier's account team wasn't motivated to find the group savings, and in-house teams didn't have the leverage or the specialist knowledge.
- 03
Legacy rates nobody renegotiated
Some plans had been on the same rate card since they were signed. Newer commercial terms were available that would have cut costs immediately, but only if you knew to ask for them and had a benchmark to push back with.
01 · A full Evaluation

Every service, every site, every line item.

We catalogued every active service against every physical site, tied each one to a current owner, and mapped what the business actually used.

The scope covered mobile plans, data links, PABX services, voice trunks, and legacy WAN circuits, anything the group was paying a carrier for.

02 · Benchmarking & renegotiation

Pushed the carriers where they needed pushing.

With a full picture of the group's spend and usage, we benchmarked against current commercial rates and went back to the carriers with specific asks: retire the duplicates, right-size the plans, reset rates to market, and credit the services that had been billed in error.

Because we run these conversations regularly, we knew which levers would move.

03 · A standing review

A standing check so the savings stick.

Carrier bills creep back up if you leave them alone: new services get added, rates drift, plans get auto-uplifted at renewal.

We put a standing strategic review in place so the group never drifts back into the same position, and new services go through a sanity-check before they get signed.

The outcome

Seven figures, and a process that holds.

The total recovered and avoided, after renegotiation and backdated credits, has now passed $1.5 million, and is still counting.

- 01
Carrier fees halved
The group's recurring carrier spend dropped by roughly half once duplicate services were retired and plans were right-sized to actual usage.
- 02
Backdated credits recovered
Services billed in error, including some that had been active after the underlying site closed, were reversed back multiple billing cycles.
- 03
The savings didn't drift back
Strategic reviews now catch uplifts and new-service creep before they land on the invoice. The cost base has held for years, not months.

Paying too much for carrier services?

An Evaluation might be the first honest look your bill has had in years.

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